Privacy Policy

TIME 4 U LTD is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you use our services, visit our website, or interact with us. We are a complex care provider that provisions supported living services, and we handle sensitive personal data with the utmost care and confidentiality.

Data Collation

We collect various types of personal data to provide our services effectively. This may include:

1. Personal Identification Information: Name, date of birth, address, contact details (phone number, email), qualification details, and identification documents.
2. Health and Care Information: Medical history, care plans, support needs, medication details, and information from healthcare professionals.
3. Financial Information: Payment details, billing information, and details related to funding for our services.
4. Family and Support Network Information: Details of family members, carers, and other individuals involved in your care.
5. Website Usage Data: IP address, browser type, device information, and browsing activity when you visit our website.
6. Safeguarding Information: Records relating to any safeguarding concerns or incidents.
7. Communication Data: This encompasses all information you provide directly or indirectly through interactions with us, including:

Inquiries, complaints, service requests, and other communications via post, email, phone, or other formats.

Information gathered during initial assessments, care planning, care visits, and support sessions.

Data submitted through online forms, service requests, job applications, and other website interactions.

Records of correspondence, including phone calls, letters, and emails.

Information collected during events and activities organiSed by TIME 4 U or our partners.

Data received from business cards, marketing inquiries, and requests to contact you.

Information gathered during on-site visits and use of our systems, such as guest Wi-Fi.

Referrals and information received from healthcare professionals, local authorities, and other partners involved in your care.

Data collected from publicly available datasets, ensuring compliance with data protection laws.

GDPR compliant B2B marketing data.

Website visit data, including IP addresses, browsing activity, and device information.

How We Use Your Data

We use your personal data for the following purposes:

1. Providing Care Services: Delivering and managing our supported living services, including care planning, service delivery, and monitoring.
2. Communication: Communicating with you, your family, healthcare professionals, and other relevant parties regarding your care.
3. Administration: Managing our records, processing payments, and fulfilling our legal and regulatory obligations.
4. Safeguarding: Protecting individuals from harm and ensuring their safety and well-being.
5. Improving Our Services: Analysing data to improve the quality and effectiveness of our services.
6. Legal Compliance: Complying with legal and regulatory requirements, including data protection laws.
7. Website Functionality: Ensuring the proper functioning of our website and improving user experience.

Data Sharing

We may share your personal data with:

1. Healthcare Professionals: Doctors, nurses, therapists, and other healthcare providers involved in your care.
2. Local Authorities and Social Services: For care planning, funding, and safeguarding purposes.
3. Family Members and Carers: With your consent, to involve them in your care.
4. Regulatory Bodies: As required by law, to comply with our legal obligations.
5. Third-Party Service Providers: For services such as IT support, payment processing, and data storage, under strict contractual agreements.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

1. Secure data storage and access controls.
2. Regular security assessments and audits.
3. Staff training on data protection and confidentiality.
4. Encryption and anonymisation of sensitive data where appropriate.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Retention periods will vary depending on the type of data and the purpose of processing.

Your Rights

You have the following rights regarding your personal data:

1. Right to Access: You can request access to the personal data we hold about you.
2. Right to Rectification: You can request that we correct any inaccurate or incomplete data.
3. Right to Erasure: You can request that we delete your personal data in certain circumstances.
4. Right to Restriction of Processing: You can request that we restrict the processing of your data in certain circumstances.
5. Right to Data Portability: You can request to receive your data in a portable format.
6. Right to Object: You can object to the processing of your data in certain circumstances.
7. Right to Withdraw Consent: You can withdraw your consent to processing at any time (where applicable).

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

116 Maidstone Road, Chatham, Kent, ME4 6DQ.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes and post the updated policy on our website.